New Client Registration Form and Policies

    Welcome to our veterinary clinic! Please complete the following form to register as a new client.

    Permission to collect previous vet records?

    Please read and acknowledge our clinic policies:

    Client Partnership Guidelines and CommitmentsPlease accept each section after reading to confirm your understanding and agreement. If you have any questions or concerns, feel free to reach out to our management team for a friendly discussion.Mutual Respect Policy: At Blue Oaks Veterinary Clinic and Willow Rock Pet Hospital, we are committed to treating our clients with the highest respect and kindness. We kindly ask for the same courtesy in return. For any concerns or issues, please directly contact our management team. You can email our practice manager, Lisa Miller, at or Please note that aggressive behavior such as yelling, cursing, or threatening will result in termination of our services.Payment Policy: We kindly request that all payments be made at the time of service. We accept cash, major credit cards, and CareCredit. Please note personal checks are not accepted.Social Media Consent: We often find your pets irresistibly adorable and may wish to capture their moments for our social media and marketing. Do we have your permission to use your pet's photos, with only their names shared publicly?Rabies Vaccination Requirement: For the safety of all, we require up-to-date Rabies vaccinations for all cats and dogs visiting our facilities. Proof of vaccination is needed before your first appointment, or a Rabies vaccine will be administered (subject to doctor's discretion for unwell pets).Spay and Neuter Identification: All cats and dogs spayed or neutered at our clinics will receive a small green line tattoo near the surgical incision. This is a universal indicator of the procedure.Feedback and Online Reviews: We value direct communication and kindly ask that any service or care concerns be discussed with our owners or practice manager before public online feedback. Leaving negative reviews without prior internal resolution will lead to discontinuation of our services, as it affects the trust and relationship we strive to maintain.Appointment Cancellation Policy: If you need to cancel or reschedule, please provide at least 24 hours' notice. Insufficient notice will require a non-refundable deposit equal to the exam cost for future appointments. This deposit will be forfeited without a 24-hour notice for cancellations or rescheduling.I hereby confirm that all the information provided is accurate and true to the best of my knowledge. I have read, understood, and agree to adhere to all the clinic policies as outlined in the Client Partnership Guidelines and Commitments. By initialing each section and signing below, I acknowledge my understanding and acceptance of these terms and policies.Please sign here: